Refund Policy

Cancelling an Order:
All orders will be shipped within 5 business days. You will be able to cancel within those 5 days by either emailing orders@avuhomes.com or calling 1-866-330-0613. Please include your order number. Once an order has shipped, it cannot be cancelled.

Returns & Refunds
Unfortunately, we cannot offer returns or exchanges on shipped products. Our wallpapers are special ordered from our suppliers, and once your order has been placed and invoiced with the supplier it cannot be changed or cancelled. We encourage you to order samples before you purchase.

Damaged product
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged or if you receive the wrong item. If your items have been damaged in transit, please immediately send photos and the order number to orders@avuhomes.com and we will process an insurance claim on your behalf. Damage that is reported after 3 days or more of delivery date is not covered.

We cannot replace wallpaper due to incorrect installation, please ensure that your installer is qualified and has read the instructions on the label.